This Privacy Policy explains how Cleaners SW5 collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners SW5 customers and prospective customers in our service area who contact us, request a quote, make a booking, or otherwise interact with us in relation to our cleaning services. It covers personal data collected through any communication channel, including telephone, text-based communication, and in-person discussions, as well as data we generate in the course of providing services.
Cleaners SW5 is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for complying with data protection laws.
We may collect and process the following categories of personal data about you:
Identification and contact details: name, title, and contact details such as address and general location information you provide for service delivery purposes.
Service and booking information: details of the property to be cleaned, access instructions you choose to provide, dates and times of appointments, and records of services booked and delivered.
Billing and payment information: billing address, payment status, and basic transaction information such as amount and date of payment. Actual card or bank details are handled by our payment processor and are not stored by us where a third-party processor is used.
Communication records: information you provide when you contact us, including the content of your messages, requests for quotes, feedback, and complaints, together with any related correspondence and notes.
Usage and technical information: limited technical data relating to how you interact with our online content, such as basic browsing information where this is necessary for security, service provision, or analytics. Where cookies or similar technologies are used, we will provide you with separate information at the point of collection where required.
We collect personal data directly from you when you contact us to request information, obtain a quote, make a booking, or update your details. We may also collect data during the delivery of cleaning services, for example when our staff visit your premises and record service details.
In some cases, we may receive information about you from third parties, such as referral partners or online platforms that pass us your service request. Where this occurs, the third party is responsible for ensuring they have a lawful basis to share your information with us.
We rely on the following lawful bases under data protection law to process your personal data:
Contract: we process personal data to enter into and perform a contract with you, for example to provide cleaning services, manage bookings, and handle billing.
Legal obligation: we process certain data to comply with legal obligations, including tax, accounting, and record-keeping requirements.
Legitimate interests: we process personal data where it is necessary for our legitimate interests, provided these are not overridden by your rights. This includes managing and improving our business, responding to enquiries, ensuring security of our staff and customers, handling customer service issues, and exercising or defending legal claims.
Consent: in limited cases we may rely on your consent, for example for certain forms of marketing communication or where we use optional cookies or similar technologies. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
We use your personal data for the following purposes:
To provide and manage cleaning services, including handling enquiries, preparing quotes, booking and rescheduling appointments, and delivering the services you request.
To process payments, issue invoices, handle refunds where applicable, and maintain financial records.
To communicate with you about your bookings, service updates, changes to terms or policies, and important information relating to your use of our services.
To manage customer service, respond to questions and complaints, and monitor the quality of our services and staff performance.
To maintain the safety and security of our staff, customers, and property, including verifying addresses and managing access instructions.
To carry out internal administration, reporting, and business planning and to improve our services and customer experience.
To comply with legal and regulatory requirements and to establish, exercise, or defend legal claims.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts that require them to process your personal data only on our instructions and to implement appropriate security measures.
Categories of processors may include:
Payment processing providers that handle card or online payments and associated fraud prevention.
Customer relationship management and booking system providers that help us schedule and manage appointments and store related records.
IT support, hosting, and cloud storage providers that enable us to operate our business systems and keep data secure and backed up.
Professional advisers such as accountants or legal advisers who may access limited data as part of providing services to us.
Where processors are located outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place, such as approved standard contractual clauses or equivalent protection required by law.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
In general, we retain customer records, including contact details, service history, and related correspondence, for a period aligned with limitation periods for legal claims and relevant accounting rules. This allows us to respond to queries, manage any disputes, and meet tax and audit obligations.
Where personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you. In some cases, we may retain aggregated or anonymised information for business analysis and statistical purposes, which will not identify you.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. Measures include restricting access to personal data to staff and contractors who need it for their work, using secure systems and storage solutions, and regularly reviewing our procedures. However, no system can be guaranteed to be completely secure, and you are encouraged to take care when sharing sensitive information.
Under data protection law, you have certain rights in relation to the personal data we hold about you. These rights may be subject to legal conditions and exemptions. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: you can request that we limit the processing of your personal data in certain situations, such as while we are considering an objection you have raised.
Right to data portability: in specific circumstances, you can request that we provide your personal data in a structured, commonly used, machine-readable format and that we transmit it to another controller where this is technically feasible.
Right to object: you can object to processing based on our legitimate interests, including profiling related to those interests. We will stop processing your data unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to withdraw consent: where we rely on consent, you have the right to withdraw that consent at any time.
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our website or through the usual communication methods you use with us. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory developments, or best practice. Any changes will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Rely on our cleaners SW5 company to give you amazing services at the lowest prices around. Give us a call today and get a free quote!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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