These Terms and Conditions govern the provision of cleaning services by Cleaners SW5 to its customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following words have the meanings set out below.
Client means any individual, business, landlord, tenant, managing agent or other party that requests or uses cleaning services provided by Cleaners SW5.
Company means Cleaners SW5, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company to the Client, including but not limited to domestic cleaning, office cleaning, end of tenancy cleaning, deep cleaning, and one-off cleans.
Booking means a request by the Client for Services that has been accepted and confirmed by the Company.
Cleaner means any individual engaged by the Company to perform the Services.
The Company will provide the Services as described at the time of booking and in any confirmation provided to the Client. The description of Services may include an outline of the tasks to be performed, the estimated duration, and any specific requirements agreed between the parties.
The Company reserves the right to amend the specification of the Services if required to comply with any applicable law or health and safety requirement, or to ensure that work can be carried out safely and reasonably.
The Client acknowledges that the duration of a clean is an estimate based on the information provided at the time of booking. If the property is in a condition that requires additional time or work, the Company may recommend an extension of time or an adjustment of the fee.
To arrange a Booking, the Client must provide accurate and complete information, including the property address, type of service required, approximate size and condition of the property, preferred date and time, and any access requirements.
All Bookings are subject to availability and are not confirmed until the Company has issued a confirmation. The Company may refuse any Booking request at its discretion, for example where safe access to the property cannot be assured or where the requested service is not suitable for the premises.
The Client is responsible for ensuring that there is clear and safe access to the property at the agreed time. Any parking arrangements or permits required for the Cleaner to attend the property must be arranged and paid for by the Client, unless expressly agreed otherwise.
For regular cleaning services, the Booking will usually be set on a recurring schedule, such as weekly or fortnightly. Either party may request changes to the schedule, subject to reasonable notice and availability.
The Client must ensure that the property is reasonably accessible, safe, and free from hazards at the time the Services are due to be performed. This includes ensuring that electricity, lighting and, where necessary, hot water are available during the Booking.
The Client must store any valuables or fragile items safely and inform the Company of any areas, items, or surfaces that require special care or that should not be cleaned.
The Client shall provide accurate information about the property and the work required. If the information given is incomplete or misleading, the Company may adjust the quoted price, extend or reduce the duration of the Booking, or refuse to provide part or all of the Services.
The Client shall ensure that any equipment or products provided by the Client for use by the Cleaner are safe, suitable for purpose, and in full working order. The Company does not accept liability for damage arising from the use of defective or inappropriate products or equipment supplied by the Client.
The price for the Services will be communicated to the Client at the time of booking and confirmed before the commencement of the work. Prices may be based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the Services requested.
Unless otherwise agreed, payment is due on completion of the Services on the day of the Booking. For certain Services, including but not limited to end of tenancy cleans, deep cleans and large-scale work, the Company may require a deposit or full prepayment before the Booking date. Any deposit requirements will be communicated clearly at the time of booking.
The Company reserves the right to revise prices from time to time. Revised prices will not affect existing confirmed Bookings, but may apply to future or recurring appointments after reasonable notice has been given to the Client.
If payment is not made when due, the Company reserves the right to suspend or cancel further Services and to charge interest or reasonable collection costs where allowed by law. The Client shall be responsible for any bank charges or fees incurred as a result of returned or failed payments.
The Client may cancel or amend a Booking by giving the Company adequate notice. Unless otherwise stated in writing, the minimum notice period for canceling or rescheduling without charge is 24 hours before the scheduled start time.
Where less than 24 hours notice is given, the Company reserves the right to apply a cancellation fee. This fee may be up to the full value of the scheduled Booking, particularly where the Cleaner has been allocated and it is unlikely that the Company can reassign the appointment.
If the Cleaner attends the property and is unable to gain access, or the Booking cannot proceed due to circumstances within the Client's control, this may be treated as a late cancellation and the Client may be charged the full fee.
The Company may cancel or amend a Booking in the event of unforeseen circumstances, including but not limited to staff sickness, severe weather, transport disruption, or where it is unsafe or unreasonable to carry out the Services. In such cases, the Company will offer to rearrange the Booking at a mutually convenient time. The Company shall not be liable for any loss arising from a cancellation or rescheduling in such circumstances, other than a refund of any prepayments for Services that have not been provided.
The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the cleaning, they must notify the Company as soon as possible, and in any event within 24 hours of completion of the Services, so that the Company has the opportunity to investigate and, where appropriate, to rectify the issue.
Where a complaint is upheld and it is possible to do so, the Company may arrange for a Cleaner to return to the property to re-clean the affected areas. This will usually be offered instead of, or in combination with, a partial refund, at the Company's discretion and subject to the circumstances of the complaint.
The Company is not responsible for pre-existing damage, fair wear and tear, or issues that arise due to the age or condition of fixtures, fittings, or surfaces. The Client is responsible for highlighting any particularly delicate or damaged items prior to the commencement of the Services.
The Company will use reasonable care in the selection and engagement of Cleaners. The Company maintains appropriate insurance coverage in respect of its Services, subject to the terms and conditions of the relevant policy.
Except where liability cannot be limited or excluded by law, the Company's total aggregate liability arising out of or in connection with any Services shall be limited to the amount paid or payable by the Client for the specific Booking from which the claim arises.
The Company shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment. The Company also does not accept liability for any delays, failures or losses caused by events beyond its reasonable control, such as extreme weather, accidents, transport delays, or access issues.
If damage occurs as a result of the Services, the Client must notify the Company in writing as soon as reasonably practicable, and in any event within 24 hours of becoming aware of the damage. The Company may require access to the property to inspect the damage and to assess any claim. Failure to report issues within this timeframe may affect the Company's ability to investigate or consider compensation.
Where the Client provides keys, access codes, or entry devices to the Company or a Cleaner, the Client warrants that they have authority to do so. The Company will take reasonable care to keep such items safe and confidential, but cannot accept liability for any loss that arises where such information or items have already been shared with, or are accessible to, third parties.
If a key is lost by a Cleaner, the Company's liability shall be limited to the cost of cutting a replacement key or, where reasonably necessary, the cost of replacing like-for-like locks, subject to the limit of liability provisions in these Terms and any relevant insurance policy.
The Company will comply with applicable waste management and environmental regulations when providing the Services. The Client must not request the Company or any Cleaner to remove or dispose of waste in a manner that breaches statutory or local regulatory requirements.
Ordinary household and non-hazardous waste may be bagged and placed in the Client's designated bins or waste collection points as part of the Services, where agreed. The Company does not undertake the removal, transport, or disposal of controlled, hazardous, clinical, or construction waste. This includes, by way of example, asbestos, sharps, medical waste, chemical waste, and large quantities of building debris.
The Client is responsible for informing the Company in advance if any items or areas may involve exposure to hazardous substances. The Company reserves the right to refuse to clean areas or items where there is a risk to health or safety, or where doing so might breach waste or environmental regulations.
Where specialist waste removal is required, the Client must arrange for a licensed waste carrier or relevant specialist service. The Company may, at its discretion, suggest that the Client seeks such services, but is under no obligation to arrange them.
The Company has a duty to safeguard the health and safety of its Cleaners and Clients. Cleaners are instructed not to undertake any tasks that are unsafe, illegal, or fall outside reasonable domestic or commercial cleaning activities.
Cleaners will not move heavy furniture or appliances that could cause injury or damage. They will also not work at unsafe heights, use inappropriate ladders, or operate in conditions that present a risk, such as exposed wiring, structural damage, or severe infestations.
The Client must ensure that pets, children, and other occupants do not interfere with or endanger the Cleaner while the Services are being carried out. The Company reserves the right to withdraw Services where health and safety concerns cannot be reasonably resolved, and the Client may be charged for the Booking in such circumstances.
The Client acknowledges that some stains, marks, wear, or damage may be permanent and cannot be removed by cleaning. The Company does not guarantee the removal of all stains or the restoration of items to a like-new condition.
Deep cleaning, end of tenancy cleaning or similar intensive Services are intended to improve cleanliness and hygiene to a reasonable standard but cannot remedy structural issues, ageing, or long-term neglect. The Company is not responsible for any deterioration that becomes more visible once dust, dirt, or surface coverings have been removed.
The Company will collect and use personal information provided by the Client, such as name, address, and contact details, for the purposes of arranging and providing the Services, handling payments, and managing any queries or complaints.
The Company will take reasonable steps to protect personal data and will not sell or share Client details with third parties for marketing purposes without consent, except where required by law or where necessary to deliver the Services, such as sharing details with a Cleaner assigned to the Booking.
The Company may update or amend these Terms and Conditions from time to time. The current version in force at the time of the Booking will apply to that Booking. Any significant changes that could affect ongoing or regular Services will be communicated to Clients, and continued use of the Services after such notification will constitute acceptance of the revised terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior discussions, correspondence, or representations, whether written or oral, relating to the subject matter. The Client acknowledges that they have not relied on any statement, promise, or representation that is not set out in these Terms and Conditions.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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